Terms & Conditions

Welcome to Zula.

Zula is operated by Vuzo Consultants (Pty) Ltd (to be renamed Zula SA (Pty) Ltd), a company registered in the Republic of South Africa ("Zula", "we", "us", "our").

Zula operates a digital platform that connects guests with independent transport operators who provide pre-booked travel experiences including wine tours, event transport, nights out, weddings, and other premium experiences.

By creating an account, accessing, or using the Zula platform, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, you may not use the platform.

Zula is a technology marketplace that enables guests to discover and book transport experiences offered by independent operators.

Zula operates solely as a technology platform connecting guests with licensed transport providers. Zula does not provide transportation services and is not a transport operator under the National Land Transport Act.

Specifically, Zula:

• does not own or operate vehicles
• does not employ drivers
• does not provide transportation services directly.

All transport services are provided by independent operators who are solely responsible for the services they deliver.

• Guest — an individual who creates an account to search for and book transport experiences.
• Operator — an independent business or sole proprietor who lists vehicles and drivers on the platform.
• Driver — an individual employed or contracted by an operator to provide transport services.
• Booking — a confirmed arrangement between a guest and an operator for one or more trip legs.
• Trip Leg — a distinct segment of a journey with a pickup time, pickup address, and drop-off address, with an optional end time.
• Deposit — a partial payment collected from the guest when a booking is accepted.

To use Zula, you must:

• be at least 18 years of age
• provide accurate and complete account information
• maintain a valid payment method on file
• comply with all applicable South African laws and regulations.

Zula reserves the right to suspend or terminate accounts that violate these requirements or that we reasonably believe are being used fraudulently.

Guests register using their mobile phone number and receive a one-time verification code. By registering, you consent to receiving transactional SMS messages and push notifications related to your bookings.

You are responsible for maintaining the security of your account. Zula is not liable for any loss arising from unauthorised use of your account.

Guests may request bookings through the platform by selecting a vehicle listing and building one or more trip legs.

A booking request may be:

• accepted by the operator (deposit is automatically charged)
• rejected by the operator (no charge)
• expired if the operator does not respond within the applicable timeframe.

Once accepted, the booking constitutes a transport agreement between the guest and the operator. Zula facilitates this agreement but is not a party to it.

Some operators may enable Instant Book, in which case bookings are confirmed immediately upon request.

Pricing is set by operators on a per-vehicle basis and includes:

• an hourly rate for engaged time
• a minimum booking duration (in hours)
• a deposit percentage.

Estimated pricing is shown before you confirm your request. Estimates are based on the trip legs you build and may include drive time estimates from the Google Directions API.

The final amount may differ from the estimate based on actual engaged time. You will not be charged until the operator accepts your request (deposit) and after the trip is completed (remaining balance).

Zula charges a platform service fee (included in the pricing shown to you). There are no hidden fees.

All payments are processed securely through Paystack, a licensed third-party payment provider.

• Deposit: Automatically charged to your saved payment method when an operator accepts your booking request.
• Remaining balance: Charged after the trip is completed, calculated as the total engagement cost minus the deposit already paid.
• Failed payments: If your payment method fails at the time of acceptance, you will be notified and given a limited time to update your payment details before the booking expires.

You must maintain a valid payment method to request bookings. Zula may store your payment method securely via Paystack for future transactions.

Zula applies a platform-wide cancellation policy. Cancellation timelines are measured from the first trip leg's pickup time.

Guest Cancellations

Guest cancellations may also affect your reliability score, which is visible to operators when you make future requests.

Operator Cancellations

If an operator cancels a confirmed booking, your deposit will be fully refunded. Operators who cancel repeatedly may be suspended from the platform.

Operators are independently responsible for ensuring that:

• all drivers hold valid South African driving licences
• all drivers hold Professional Driving Permits (PrDP) where required by law
• all vehicles are roadworthy and appropriately insured
• all vehicles meet Zula's published vehicle entry criteria
• all applicable laws and regulations are followed, including the National Land Transport Act.

Zula verifies operator and driver documentation as part of our onboarding process but does not guarantee ongoing compliance. Operators are solely responsible for the transport services they provide.

Zula implements safety measures including:

• driver identity and licence verification
• vehicle photo review and approval
• guest and driver ratings and reviews
• in-app chat (logged for safety and dispute resolution).

However, Zula cannot guarantee the conduct, safety, or reliability of any operator, driver, or guest. By using the platform, you acknowledge that transport inherently involves risk and you participate at your own discretion.

To the maximum extent permitted by South African law, Zula shall not be liable for:

• personal injury, death, or property damage arising from transport services
• the acts, omissions, negligence, or misconduct of operators or drivers
• disputes between guests and operators
• loss of belongings during a trip
• delays, route changes, or service interruptions caused by operators.

Zula's total liability for any claim arising from use of the platform shall not exceed the amount of platform fees you paid in the 12 months preceding the claim.

After completed trips, guests may rate their driver and the vehicle separately. Operators may rate guests. All ratings are anonymous — scores are visible but not the identity of the reviewer.

Zula reserves the right to remove reviews that are abusive, fraudulent, defamatory, or in violation of these Terms.

You agree not to:

• use the platform for any unlawful purpose
• impersonate another person or misrepresent your identity
• interfere with or disrupt the platform's operation
• attempt to circumvent the platform to arrange bookings directly with operators
• harass, threaten, or abuse other users.

Violations may result in immediate account suspension or termination.

Zula may suspend or permanently remove any user account for:

• safety concerns
• violations of these Terms
• fraudulent activity
• repeated cancellations or no-shows
• failure to maintain required documentation (operators/drivers).

All content on the Zula platform — including branding, logos, software, designs, and documentation — is the property of Vuzo Consultants (Pty) Ltd and is protected by South African intellectual property laws.

You may not reproduce, distribute, or create derivative works from any Zula content without prior written consent.

Zula collects and processes personal information in accordance with the Protection of Personal Information Act (POPIA).

We collect:

• account information (name, phone number, email)
• payment information (processed and stored securely by Paystack)
• booking history and trip details
• location data (for address autocomplete and drive time estimates)
• device information and push notification tokens
• in-app chat messages.

We use this information to operate the platform, process payments, improve our services, and communicate with you. We do not sell your personal information to third parties.

You may request access to, correction of, or deletion of your personal data by contacting us at support@gozula.com .

You may delete your account at any time through the app or by contacting support@gozula.com . Upon deletion:

• your profile and personal information will be removed
• booking history will be anonymised and retained for legal and financial record-keeping purposes
• any outstanding payments must be settled before deletion is processed.

By creating an account, you consent to receiving:

• transactional SMS messages (OTP codes, booking confirmations)
• push notifications (booking updates, driver assignments, chat messages)
• email communications (receipts, platform updates).

You may manage your notification preferences in the app settings.

If a dispute arises between you and an operator, we encourage you to resolve it directly via the in-app chat.

If a resolution cannot be reached, you may report the issue through the app. Zula will review the matter and may mediate at its discretion, but is not obligated to resolve disputes between guests and operators.

For disputes with Zula directly, the parties agree to attempt resolution through good-faith negotiation before pursuing formal legal action.

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any legal proceedings shall be subject to the jurisdiction of the South African courts.

Zula may update these Terms from time to time. Material changes will be communicated to users via push notification or email at least 14 days before taking effect.

Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.

For questions about these Terms, please contact:

Vuzo Consultants (Pty) Ltd

support@gozula.com

gozula.com